Before finalizing your order you must read our Refunds and Returns Page where we outline in

detail our policies for refunds and returns. FactoryDirectFutons.com agrees to provide the

items you order in proper working order and condition. We are not responsible for errors made

in ordering by the customer.

 

Colors and finishes shown on our site are as close to exact as the pictures provided by the

factory allow, yet not exacting.There are instances when wood finishes slightly vary as well

as die lots on fabrics. However these slight variations are hard to notice by the human eye.

We only carry products by reputable top quality manufacturers who offer a warranty with

thier products.We encourage you to read the Warranty information and to contact us directly

should you feel you have a claim with a manufacturer.We will be glad to assist you.

 

It is very important to inspect the packages at the time the shipper is delivering and make note

of any damaged boxes/packages at the time of the delivery before the driver leaves and follow

that up by calling us that same, or next business day.

 

FactoryDirectFutons.com wants our customers to be happy however there are rare instances when you may recieve damaged products or experience a delay in shipping due to circumstances

beyond our control. In instances that this may happen call our Customer Service line at

1-888-733-8866 during our posted business hours for assistance.

 

Now that you have read our Terms and Conditions, as well as Refund and Return policy page,

you should complete your order.

 

Thank you for choosing FactoryDirectFutons.com!